Terms of Service

By accessing or using FlowHR ("the Service"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing the Service. These Terms apply to all visitors, users, and others who access or use the Service.

These Terms constitute a legally binding agreement between you and FlowHR Technologies Pvt. Ltd. ("Company", "we", "us"). Your continued use of the platform after any changes constitutes acceptance of those changes.

FlowHR provides a cloud-based Human Resource Management (HRM) platform offering: biometric attendance tracking, payroll processing, shift management, employee self-service portals, performance appraisal tools, and statutory compliance automation.

The Service is provided on a subscription basis. Features available to you depend on your selected plan. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

To access certain features, you must register for an account. You agree to provide accurate, current, and complete information and to update it as necessary. You are responsible for safeguarding your password and for all activities that occur under your account.

Each organization using FlowHR is called a "Tenant". The HR Administrator of a Tenant is solely responsible for managing employee accounts, permissions, and data within their tenant environment. We enforce multi-tenancy isolation — your data is never visible to other tenants.

You must be at least 18 years old to create an account. Accounts created for minors must be managed by an authorized organizational representative.

FlowHR operates on a per-employee, per-month subscription model billed annually. All prices are in Indian Rupees (₹) unless stated otherwise. By providing payment information, you authorize us to charge the applicable fees.

Subscriptions automatically renew unless cancelled at least 7 days before the renewal date. Refunds are issued only for annual plans cancelled within 14 days of initial purchase. Monthly plans are non-refundable. We reserve the right to change pricing with 30 days' notice to existing subscribers.

Failure to pay may result in suspension or termination of your account. Reactivation after suspension may incur an administrative fee.

You retain full ownership of all data you upload to FlowHR, including employee personal data, biometric records, payroll information, and company documents. By using the Service, you grant FlowHR a limited, non-exclusive license to process this data solely for the purpose of providing the Service.

We do not sell, rent, or share your organizational data with third parties for commercial purposes. Biometric data is stored as irreversible encrypted mathematical hashes — original fingerprint or facial images are never retained after the enrollment process. Data is stored on isolated tenant databases within AWS infrastructure based in India.

You are responsible for ensuring that your collection and use of employee biometric data complies with applicable laws, including the DPDP Act 2023, and that proper employee consent has been obtained.

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation

• Transmit any unsolicited or unauthorized advertising or promotional material

• Impersonate or attempt to impersonate FlowHR, a FlowHR employee, another user, or any other person

• Use any robot, spider, or other automatic device to access the Service in a manner that sends more requests than a human can reasonably produce

• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful

• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, server, or database

• Reverse engineer, decompile, or attempt to extract the source code of the software

We reserve the right to terminate or suspend your account immediately, without prior notice or liability, if you breach these Terms of Service. Upon termination, your right to use the Service ceases immediately.

You may terminate your account at any time by contacting our support team. Upon termination, we will provide a 30-day data export window during which you can download all your organizational data. After this window, all data will be permanently deleted from our servers in accordance with our data retention policy.

Provisions that by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

To the fullest extent permitted by applicable law, FlowHR Technologies Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) the Service.

Our total liability to you for all claims arising from or related to the Service shall not exceed the amounts you paid to us in the 12 months prior to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

We reserve the right to modify these Terms at any time. We will notify registered users of material changes via email or through the platform at least 14 days before the change takes effect. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically. The "Last Updated" date at the top of this page indicates when the Terms were last revised. If you disagree with the changes, you may terminate your account before the effective date.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding the Service and supersede any prior agreements.